Purchase & Refund Policy
Last Updated: December 2025
1. General Purchase Terms
All purchases made through the Sportify platform — including but not limited to event tickets, season passes, and club memberships — are subject to this Purchase & Refund Policy. By completing a purchase, you acknowledge that you have read and agreed to these terms. Sportify acts as a technology intermediary between fans and clubs; the organizer of each event or membership program is solely responsible for the service provided.
2. No Refund Policy
All sales are final. Sportify does not offer refunds, exchanges, or credits for any completed ticket or membership purchase except in the specific circumstances described in Section 3. This policy applies to single-match tickets, season passes, yearly memberships, and any other digital goods purchased through the app. The no-refund policy is in place because tickets are time-limited digital goods tied to specific events, and the seat or allocation is reserved immediately upon purchase.
3. Exceptions — Event Cancellation
A refund may be issued solely in the event that the organizer cancels the event outright and does not offer an alternative date. In this case: • Refund requests must be submitted within 14 days of the official cancellation notice. • Refunds will be returned to the original payment method used at the time of purchase. • Processing and service fees charged at the time of purchase are non-refundable. • If an event is postponed rather than cancelled, tickets remain valid for the rescheduled date and no refund is owed. • Partial refunds for multi-event passes are not available unless the organizer cancels all remaining events.
4. Ticket Transfers & Resale
Instead of a refund, eligible plan holders may transfer tickets to another user within the Sportify platform before the event begins. Transfers are subject to the rules set by each individual organizer and may not be available for all events. Sportify does not facilitate or guarantee external resale of tickets. Any resale conducted outside of the Sportify platform is done at your own risk and may result in ticket invalidation at the venue.
5. Lost, Damaged, or Stolen Tickets
Digital tickets stored in your Sportify wallet that are lost, damaged, or stolen cannot be reissued and are not eligible for a refund. You are solely responsible for the security of your account and digital wallet. We strongly recommend enabling two-factor authentication and keeping your login credentials confidential. In the event of suspected unauthorized access to your account, contact Sportify support immediately.
6. Membership Cancellations
Club memberships purchased through Sportify are valid for the period stated at the time of purchase and are non-refundable once activated. If you cancel a recurring membership subscription, you will retain access to member benefits until the end of the current paid period. No partial-period refunds are issued. Clubs reserve the right to modify membership benefits; material changes will be communicated to members in advance through the app.
7. Duplicate Purchases
If you accidentally complete a duplicate purchase for the same event or membership, contact Sportify support within 48 hours of the transaction. Duplicate purchase refunds are reviewed on a case-by-case basis and are only considered if the duplicate ticket has not been used or transferred. Supporting documentation (e.g., two transaction receipts for the same item) is required.
8. Chargebacks & Disputes
Filing a chargeback or payment dispute with your bank or card provider without first contacting Sportify support may result in immediate suspension of your account pending investigation. Sportify cooperates fully with payment processors and financial institutions during dispute resolution. If a chargeback is found to be unwarranted, you remain liable for the original transaction amount plus any fees incurred during the dispute process.
9. Payment Processing
Payments are processed securely through third-party payment providers. Sportify does not store your full card details. All transactions are encrypted using industry-standard TLS/SSL protocols. Prices displayed in the app are inclusive of any applicable taxes unless stated otherwise. Currency conversion fees, if applicable, are determined by your card issuer and are not controlled by Sportify.
10. How to Submit a Refund Request
To request a refund under the eligible circumstances described in Section 3 or 7, contact Sportify support through the in-app help centre and provide the following information: (1) your registered email address, (2) the date of purchase, (3) the event name and date, (4) the number of tickets or membership type purchased, (5) the payment method used, and (6) the reason for your request. We will review and respond to all refund requests within 15 business days.
11. Changes to This Policy
Sportify reserves the right to amend this Purchase & Refund Policy at any time. Changes will be posted on this page with an updated date. Purchases made before a policy change are governed by the policy in effect at the time of purchase. Continued use of the platform after a policy update constitutes acceptance of the revised terms.
12. Contact
For any questions regarding this policy or to submit a purchase-related inquiry, please contact us through the in-app support channel or visit our official website. Our support team is available Monday to Friday, 09:00–17:00 CET.